Last Updated at : Feb. 2019

1. PLEASE ENSURE THAT YOU READ AND UNDERSTAND THIS SERVICE LEVEL AGREEMENT BEFORE YOU USE SAAVNCAB APPLICATIONS OR SERVICES. By continuing to browse and use our website, mobile website, mobile applications or any associated services at SaavnCab.com (hereinafter referred to as “SaavnCab”), you agree to comply with and be bound by this Service Level Agreement (“Agreement”). SaavnCab is operated by SaavnCab (registered entity details may be updated on the website). These terms govern the legal relationship between SaavnCab and you, whether you register as a Partner/Driver (“Partner/Driver”), Rider (“User”), or use services otherwise.

2. Acceptance of Terms

2.1 By accessing and using the SaavnCab platform (website, mobile applications, telephone bookings), you accept and agree to be bound by this Agreement. If you do not agree with any of the terms, you should not use the SaavnCab services.

3. Definitions

3.1 “Platform” means the online platform (website, mobile apps, APIs, call centers) offered by SaavnCab that connects Users with Partners/Drivers for the purpose of arranging transportation services.

3.2 “User/Rider” means a registered or unregistered user who requests, books or uses transportation services through the SaavnCab platform.

3.3 “Partner/Driver” means an independent contractor (individual or entity) authorised by SaavnCab to receive ride requests and provide transportation services using their own vehicle.

3.4 “Vehicle” means any motor vehicle owned, leased or otherwise controlled by the Partner and used to provide transportation services via the SaavnCab platform.

4. Nature of Relationship

4.1 The Partner/Driver acknowledges and agrees that SaavnCab acts solely as a technology platform, facilitating connections between Users and Partner/Drivers. SaavnCab is not a transportation carrier, insurer, employer, employer agent or operator of the Vehicles. Partner/Drivers are independent third-party service providers and not employees, representatives or agents of SaavnCab.

5. Partner/Driver and User Responsibilities

5.1 Partner/Driver acknowledges that any transportation services provided to a User establish a direct contractual relationship between Partner/Driver and the User. SaavnCab has no control over the quality, safety, payment or any act/omission arising out of such contracts.

5.2 Partner/Driver is responsible for ensuring all applicable laws are complied with, including vehicle registration, valid driver license, insurance (including third-party), permits and complying with traffic laws. SaavnCab shall not be liable for fines, damages, penalties, enforcement actions or liabilities arising due to non-compliance by Partner/Driver.

5.3 Partner/Driver shall transport Users safely, courteously and directly to the User’s destination without unauthorized stops. Shared rides or additional passengers are allowed only if the User authorises it.

5.4 Users must provide accurate pickup/drop-off information, pay all applicable fares and not engage in abusive or illegal behaviour. Users are responsible for their own conduct during the ride.

6. Booking, Fares, Cancellation & Payment

6.1 All rides booked through the SaavnCab platform are subject to availability. Fares may be calculated based on distance, time, vehicle type, demand and other service charges displayed at the time of booking.

6.2 Users agree to pay the fare directly to the Partner/Driver via the methods allowed (cash, UPI, other electronic payment methods if enabled). SaavnCab may also facilitate payment processing where disclosed.

6.3 Cancellation fees and refund policies, if any, shall be governed by SaavnCab’s cancellation policy as displayed to users during the booking process.

7. Conduct, Safety and Standards

7.1 Partner/Driver shall maintain high standards of professionalism, sanitation, hygiene and shall obey all applicable safety and traffic laws. Vehicles must be clean, roadworthy and insured with valid documentation as required by local authorities.

7.2 Users should wear seatbelts and behave responsibly. SaavnCab may, at its discretion, introduce additional safety requirements.

8. Document and Verification

8.1 Partner/Driver shall provide SaavnCab with copies of all required legal and regulatory documentation including but not limited to driver license, vehicle registration, insurance certificates and permits. Failure to provide or maintain valid documents may lead to suspension or termination from the platform.

9. Intellectual Property & Platform Rights

9.1 All trademarks, data, content, technology, and software associated with SaavnCab remain the exclusive property of SaavnCab. Users and Partners/Drivers may not copy, distribute, sell or modify SaavnCab content without prior written permission.

10. Limitation of Liability & Indemnification

10.1 To the maximum extent permitted by law, SaavnCab shall not be liable for indirect, incidental, consequential, punitive or special damages arising out of your use of the platform or any transportation services provided by Partner/Drivers.

10.2 You agree to indemnify and hold SaavnCab, its directors and employees harmless from any claims arising from your breach of this Agreement or your violation of applicable laws.

11. Termination

11.1 SaavnCab may suspend or terminate access to the services for any reason, including breaches of terms, legal violations or at sole discretion. Partners/Drivers must cease representing themselves as connected to SaavnCab upon termination.

12. Changes to Terms

12.1 SaavnCab reserves the right to modify this Agreement at any time. Updated terms will be published on the platform. Continued use after changes implies acceptance of the new terms.

13. Governing Law and Jurisdiction

13.1 This Agreement shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in the city where SaavnCab is headquartered (as mentioned on SaavnCab.com).