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Privacy Policy

LAST UPDATED: FEBRUARY, 2019

1. Introduction

This Privacy Policy explains how SaavnCab.com ("SaavnCab", "we", "our", "us") collects, uses, stores, processes and protects information when any person uses our website, applications, call services or books a trip through our platform.

SaavnCab operates as a technology platform that facilitates trip bookings between customers and independent drivers/partners. By using our services, you agree to the practices described in this policy.

We may update this policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy.


2. The Information We Collect

Information may be collected in connection with trip bookings, platform use, and partner onboarding:

  • Personal Details: name, phone number, email, address, profile photo and identity verification details.

  • Driver/Partner Data: driving license, vehicle documents, insurance, permits, compliance documents and bank details.

  • Trip Data: pickup & drop locations, route, date, time, distance, fare, trip type (local, one-way, roundtrip, intercity) and trip history.

  • Location Information: GPS and network-based location data while trips are active.

  • Device & Log Data: IP address, browser type, device information, app usage logs and system activity.

  • Communication Records: support interactions and masked call records related to trips.

  • Ratings & Feedback: trip reviews and service feedback.


3. How Information Is Used

Information is used for operational and legal purposes including:

  • Trip booking, coordination and completion

  • Identity verification and compliance

  • Safety monitoring and fraud prevention

  • Payment processing and invoicing

  • Customer support and dispute handling

  • Platform improvement and analytics

  • Legal compliance and law enforcement requests

SaavnCab does not sell personal information to third parties for independent marketing.


4. Cookies and Tracking Technologies

Cookies and similar technologies are used for authentication, security, session management and performance monitoring.


5. Data Sharing

Information may be shared with:

  • Drivers/partners to fulfill a booked trip

  • Payment processors and banking partners

  • Authorities where required by law

  • Service providers under confidentiality agreements


6. Data Security

We use reasonable security safeguards, though no digital system can be fully secure.

7. Data Retention

Data is retained as required for trip records, legal compliance, and dispute resolution.

8. User Rights

You may request correction or deletion of your information subject to legal limits.

9. Disclaimer

SaavnCab is a technology platform facilitating trip bookings and does not provide transportation services directly.

Cancellation and Refund Policy

LAST UPDATED: FEBRUARY, 2019

1. Cancellation Policy

1.1 A booked trip may be cancelled before its scheduled start time subject to the terms below.

1.2 Free cancellation is allowed only before driver and vehicle assignment.

1.3 Once driver assignment is completed, the advance amount becomes non-refundable as operational commitment charges.

1.4 If cancellation occurs after assignment, or incorrect pickup details are provided, or the customer is unreachable, the full advance may be forfeited.

1.5 Waiting charges may apply if delay occurs at pickup beyond the grace period.

1.6 Drivers may cancel trips due to safety, incorrect details, breakdown, or legal restrictions.

1.7 Force majeure situations may result in credit notes or partial refunds at SaavnCab’s discretion.

2. Refund Policy

2.1 Approved refunds are processed within 7–10 working days.

2.2 If a trip (Local, One-Way, Roundtrip, or Intercity) is cancelled by the driver and no replacement vehicle is arranged, the advance may be refunded or converted to trip credit.

2.3 No refund for payments made directly to drivers outside the official booking.

2.4 Refunds are not applicable once the trip has started except in verified major service failure.

2.5 SaavnCab is not liable for personal belongings during trips but may assist in coordination.

2.6 Misconduct during a trip may result in forfeiture of advance and suspension.