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Call us now+91 9764495353
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Email nowContact@Saavancab.com
As an innovative and customer-centric taxi company, we pride ourselves on providing top-notch transportation services to our valued passengers.
1.Introduction
This privacy policy sets out how Saavncab uses and protects any information that you give Saavncab when you use this website.
Saavncab is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Saavncab may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
2.The Information We Collect
We may collect the following information:
name, email, phone number, login name and password, address, government identification numbers, birth date and photo
information about your vehicle or insurance (for driver / partners)
Location information - Saavncab may collect your location information as determined through data such as GPS, IP address and WiFi
Transaction information related to your use of our services, including itinerary, date and time the service was provided, amount charged, distance travelled, promotion code, and other related transaction details.
Log information - When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.
Feedback / ratings provided by riders, partners and any third party
other information relevant to customer surveys and/or offers
3.How we use your Information
Saavncab uses this information to enable reliable and convenient transportation. We also use the information we collect:
To enhance the safety and security of our users and services
For customer support
For research and development to improve our products and services.
To enable communications to or between users
To provide promotions or contests
In connection with legal proceedings
Saavncab does not sell or share your personal information to third parties for third party direct marketing purposes.
4.Cookies And Third Party Technologies
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements.Saavncab may use cookies and similar technologies for purposes such as:
Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.
5.Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
6.Disclaimer
Every effort has been made to ensure that the information on this site is correct and up to date, however, Saavncab does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this website and its contents. All information on this site is protected by copyright and other intellectual property rights. No images, text or other content from this site may be distributed or reproduced without prior written approval from Saavncab.
1.Cancellation Policy
1.1You may cancel your booking with us any time before the schedule date and time of your pick-up only by calling us on our 24x7 Customer Care helpline number +91 9764495353. If you cancel when the driver and/or car details provided you will be charged a cancellation fee.
1.2No cancellation fee shall be payable unless Saavncab confirms the cancellation of your ride in accordance with the terms of use and Cancellation and refund policy.
1.3Cancellation fees :
1.3.1 A booking request can be cancelled free of charge where driver or car details are not provided.
1.3.2 If a booking request is cancelled for any reason whatsoever when the driver and/or car details provided, you'll be charged a cancellation fee as for feiture of the complete advance amount paid by you for the booking.
1.3.3 Drivers are also able to cancel a ride request if they've waited 45 minutes at the pickup location and/or for any reason whatsoever you have provided wrong details of pickup location or you are not reachable at phone, mobile number and email address you have provided. You may be charged either a cancellation fee as for feiture of the complete advance amount paid by you for the booking or Rs. 2.5 per minute for hatchback / Sedan car, Rs. 3.5 per minute for SUV / Innova car, Rs. 8.5 per minute for Tempo traveller, after 45 minutes completed at the sole discretion of the Saavncab.
1.3.4 In case, cancellation is due to external factors which human being by the exercise of reasonable diligence cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes, floods, fire, strikes, lockouts or other industrial disturbances; war, terrorist acts, riot, or other civil disturbance; epidemics; or other similar forces or due to force majeure which lead to the roads closed, voucher for the complete advance amount paid by you for the booking, in Saavncab’s sole discretion shall be issued without expiry to use in future.
2.Refund Policy
2.1 As per the cancellation and refund policy, the refund will be processed. It may take 7 days business for the refund to reflect into your account. In case wrong or incorrect banking details/ account details provided by you, Saavncab shall not be responsible for any loss and/or damages whatsoever.
2.2 You shall be entitled for the vouchers without expiry to use in future in Saavncab’s sole discretion in the following cases:
2.2.1 Where the allocated driver cancels the ride without assigning any valid and reasonable reason at the last hour and the Saavncab fails to arrange another ride in a reasonable time you shall be entitled for the voucher for the complete advance amount paid by you for the booking.
2.2.2 Where the car breaks down during the trip and the Saavncab or driver does not rectify it within reasonable time, you shall be provided the voucher for the complete advance amount paid by you;
2.2.3 In case, cancellation is due to external factors which human being by the exercise of reasonable diligence cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes, floods, fire, strikes, lockouts or other industrial disturbances; war, terrorist acts, riot, or other civil disturbance; epidemics; or other similar forces or due to force majeure which lead to the roads closed, voucher for the complete advance amount paid by you for the booking, in Saavncab’s sole discretion shall be issued without expiry to use in future.
2.2.4 Where you want to change car type or want to increase/decrease trip duration or need some correction in itinerary, you shall inform Saavncab well in advance and after confirmation by Saavncab, you shall be provided the voucher for the complete advance amount paid by you in Saavncab’s sole discretion.
2.3 Saavncab shall not be responsible to refund and/or to provide voucher in any case where you give any money or goods to the Driver except as mentioned in the invoice. Saavncab shall not be liable to pay any damages, if any, arises from any loss accrued to you.
2.4 Saavncab shall not be held responsible for any loss or damage happened during the ride on account of the driver who is a third party agency. However, Saavncab shall assist you in all the reasonable manner to recover your loss or damage.
2.5 Saavncab reserves the right to with hold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver. Saavncab also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.