1.Cancellation and Returns
You may cancel the booking 12 hour prior to the time of journey, without any cancellation charges for all services. In case cancellation or shorting of the trip is requested within 12 hours of the pick-up time, then following rules will apply:
Multi Day trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user.
Single Day trip/ Airport transfer: No Refund will be issued to the user.
Airport transfer: No Cancellation Charges if Cancelled at least 6 hours prior of pickup time.
If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in 7 days working. In case of any issues, write to us at [email protected]
or Call us 9764495353
3. Cancellations and Changes in Itinerary:
In case of change of plans, please cancel the booking 24 Hours in advance. This will free the car and will help other passengers avail SaavnCab services. It is important to note that, we do not support cancellations through our website or through emails. Please reach out to our call center (09764495353) to proceed with cancellation.
SaavnCab reserves to cancel the trip with minimum 6 Hours of advance notice in case of exigencies or external circumstances beyond SaavnCab control. These could be local strike, bandh, curfews, natural Calamities or even an unsupported pickup location.
SaavnCab reserves the right to forfeit any advance payment, in case of customer not showing up at the designated pick-up location without any prior intimation given to SaavnCab.
While we take a lot of efforts to maintain our cabs, a breakdown during trips though rare is still a possibility. The reasons could include (but not restricted to) an accident on the road for no fault of our driver or the cab developing some mechanical fault. In such a case, we will do our best to provide you an alternate within half an hour. The driving time for the alternate cab to reach your location will be over and above the half an hour we would take to find an alternate. In the event you decide not to wait for the alternate cab or we are not able to find an alternate, we will settle for the Trip completed so far as per the terms below:
If the break down has happened within 20 KM of you boarding the cab, you won't be charged anything.
If the break down has happened over 20 KM of you boarding the cab, you will be charged only for 20KM irrespective of your Hours and KM usage. Please, pay the driver for the KM travelled at the rate of the extra km provided in your voucher. This is to take care of part of the costs incurred by the driver for your trip