Service Level Agreement for Vendoor / Driver


PLEASE ENSURE THAT YOU READ AND UNDERSTAND THIS SERVICE LEVEL AGREEMENT BEFORE YOU USE SAAVN CAB APPLICATIONS. If you continue to browse and use our website and mobile apps, you are agreeing to comply with and be bound by the following Service Level Agreement that govern the relationship between Saavn Cab , hereinafter referred to as "SaavnCab", and you, hereinafter referred to as "Vendor/Driver".

The parties here to agree as follows:

SaavnCab provides services for the purpose of providing lead generation to transportation service providers. SaavnCab receives requests from the users of SaavnCab’s various applications such as the website, mobile apps, phone calls and other means. SaavnCab transfers these requests to the authorized transportation provider/ "Vendor/Driver". The "Vendor/Driver" seek, receive and fulfil the requests provided to them from SaavnCab.

The "Vendor/Driver" acknowledges and agrees that SaavnCab is only a technology platform to provide various transportation or logistics services through its Vendors who are independent third party contractors not employed by SaavnCab and that SaavnCab does not provide transportation services or function as a transportation carrier or operate as an agent for the transportation of passengers.

SaavnCab and the "Vendor/Driver" mutually agree to be bound by the following terms and conditions set forth (electronic or otherwise) in this Agreement.

1. Definitions
"Driver" means a principal, agent, employee or contractor of the Vendor who: (a) fulfills the then-current SaavnCab requirements to be an active driver using the SaavnCab services; (b) is authorized by SaavnCab to access the SaavnCab services to provide transportation services on behalf of the Vendor or on own account, as the case may be; and (c) is verified by the Vendor (except when acting on own account) and whose names are forwarded to SaavnCab by the Vendors for passing off the leads to them directly.

"Users" means a customer end user, not being a minor (under the age of 18 years), of the various applications of SaavnCab like the website, the mobile application and call centre numbers, for the purpose of obtaining transport services offered by SaavnCab’s transportation "Vendor/Driver". If the User is below the age of 18 (eighteen) years, he/she shall read these terms with their parent or legal guardian, and in such a case these terms shall be deemed to be a contract between SaavnCab and User’s legal guardian or parent and to the extent permissible under applicable laws, enforceable against the User. We reserve the right on a case by case basis to demand documented proof that User’s parent or legal guardian's consent has been granted.

"Vehicle" means any vehicle owned, leased or hired by the Vendor that: (a) fulfills the then-current SaavnCab requirements for a vehicle on the SaavnCab platform; and (b) is authorized by SaavnCab for use by a Driver for the purpose of providing transportation services on behalf of the vendor.
2. Vendor/Driver Relationship with Users
Vendor acknowledges and agrees that Vendor's provision of transportation services to Users creates a legal and direct business relationship between Vendor and the User, to which SaavnCab is not a party, SaavnCab is not responsible or liable for the actions or inactions of User in relation to the activities of Vendor, its Driver or of any Vehicle. Vendor shall have the sole responsibility for any obligations or liabilities of Users or third parties that arise from its provision of transportation services on SaavnCab platform. Vendor acknowledges and agrees that they and their Drivers are solely responsible for taking such precautions as may be reasonable and proper (including maintaining adequate insurance that fulfills the requirements of all applicable laws) regarding any acts or omissions of a user or third party. Vendor acknowledges and agrees that SaavnCab may release / disclose the contact and/or insurance information of Vendor and/or a Driver to a User upon such User's reasonable request. Vendor acknowledges and agrees that, unless specifically consented to by a User, neither Vendor nor Driver may transport or allow inside any Vehicle, individuals other than a User and any individuals authorized by such User during the performance of Transportation services for such User. Vendor acknowledges and agrees, and shall ensure that its Drivers agree, that all Users should be transported directly to their specified destination, as directed by the applicable User, without unauthorized interruption or unauthorized stops.
3. Vendor's Relationship with SaavnCab
Vendor acknowledges and agrees that SaavnCab’s provision to Vendor of the various applications (like website, mobile app, calls etc.) of SaavnCab and the SaavnCab’s services creates a legal and direct business relationship between SaavnCab and Vendors. Vendor shall be an independent contractor of SaavnCab and this agreement shall not be deemed and understood to create any relationship of agency, partnership or joint venture between SaavnCab and Vendor. The Vendor shall not represent the same to any third party for any reason whatsoever. SaavnCab is not and shall not be deemed to be in direct control of the Vendors or its Drivers generally or in their performance under this agreement specifically. SaavnCab has no concern to any of the operations of the Vendor's business , the transportation services, the acts or omissions of the Driver of the operation and maintenance of any Vehicle. Vendors and its Drivers retain the sole right to determine when and for how long each of them will utilize the services of SaavnCab. Vendors and its Drivers have the option to enter in to the contract with SaavnCab or to leave it however once they choose to leave the agreement they surrender all their rights to use the name of SaavnCab in any way or to use any such information or logo or the nameplate to indicate that they are still connected with SaavnCab. The Vendors entering into this contract with SaavnCab retains the complete right to provide transportation services to its existing customer Users, the conditions of this contract shall be valid only if the Vendor or the Driver of the Vendor uses the leads provided by various applications of SaavnCab. SaavnCab retains the right to, at any time in sole discretion, to deactivate or otherwise restrict customer Users or any Driver from accessing or using the services of SaavnCab in the event of a violation of this agreement, or by any act of the Vendor or the Driver’s act or omission that causes harm to SaavnCab’s brand, reputation or business as determined by SaavnCab in its sole discretion. SaavnCab also retains the right to deactivate or otherwise restrict Vendor or any Driver from accessing or using the services or the various applications of SaavnCab for any other reason at the sole and reasonable discretion of SaavnCab.
4. Vendor's Relationship With Drivers
Vendors shall have the sole responsibility for any obligation or liability to Drivers that arise from its relationship with its Drivers (in the capacity of agent, employee, contractor or otherwise) including but not limiting to ( including provisions of transportation services). Vendors acknowledges and agrees that it exercises sole control over the Drivers and will comply with all applicable laws ( including tax , social security, insurance and employment laws, etc. ) governing or otherwise applicable to its relationship with the Drivers. Vendor acknowledges and agrees that it is at all times responsible and liable for the acts and omissions of its Drivers vis-à-vis Users and SaavnCab and Vendor shall ensure that the Driver is compliant with all applicable laws.

Vendor acknowledges and agrees that: (a) after receiving transportation services, a User will be prompted by SaavnCab's various applications to provide a rating of such transportation services and Driver and, optionally, to provide comments or feedback about such transportation services and Driver; and (b) after providing transportation services, the Driver may be prompted by SaavnCab's various applications, optionally, to provide rating, comments or feedback about the user. SaavnCab shall instruct all Drivers to provide ratings and feedback in good faith.

5. Drivers and Vehicles Requirements
DRIVER REQUIREMENTS
Vendors acknowledges and agrees that each Driver shall at all times: (a) hold and maintain (i) a valid Driver's license with the appropriate level of certification to operate the Vehicle assigned to such Driver, and (ii) all licenses, permits, approvals and authority applicable to customer and/or driver that are necessary to provide passenger transportation services to third parties in the territory; (iii) A valid third party insurance and a valid pollution certificate.(b) Possess the appropriate and current level of training, expertise and experience to provide transportation services in a professional manner with due skill, care and diligence, he should be in a neat and clean attire and maintain a good level of hygiene; and (c)Maintain high standards of professionalism, service and courtesy. Vendors acknowledges and agrees that each Driver may be subject to certain background and driving record checks from time to time in order for such driver to qualify to provide, and remain eligible to provide, and remain eligible to provide, transportation services. In addition, if Vendor and/or Driver are using the SaavnCab's various applications to provide transportation services in conjunction with operating a taxi ("taxi services") such Vendor and/or Driver shall comply with all applicable laws with respect thereto. Vendor acknowledges and agrees that SaavnCab reserves the right, at any time in SaavnCab's sole discretion, to deactivate or otherwise restrict a Driver from accessing or using its platform of services or the SaavnCab services if customer User or such Driver fails to fulfill the requirements set forth in this agreement.

VEHICLE REQUIREMENTS

Vendors acknowledges and agrees that each Vehicle shall at all times be: (a) properly registered and licensed to operate as a passenger transportation vehicle in the territory; (b) owned or leased by Vendor , or otherwise in Vendor's lawful possession; (c) suitable for performing the passenger transportation services contemplated by this agreement; and (d) maintained in good operating condition, consistent with industry safety and maintenance standards for a Vehicle of its kinds and any additional standards or requirements in the applicable territory, and in a clean and sanitary condition. The Vendor is solely responsible for any costs for mechanical failure due to usage of Vehicle for providing services on SaavnCab platform. The Driver shall be responsible to inform the Vendor in case of such mechanical failure during normal usage and SaavnCab shall have no onus for the same.


DOCUMENTATION

To ensure Vendor's and each of its Driver's compliance with all requirements in sections as above, Vendors must provide SaavnCab with written copies of all such licenses, permits, approvals, authority, registrations and certifications prior to Vendor's and the applicable Drivers' provision of any transportations services. Thereafter, Vendors must submit to SaavnCab written evidence of all such licenses, permits, approvals, authority, registrations and certifications as they are renewed. SaavnCab shall, upon request, be entitled to review such licenses, permits, approvals, authority, registrations and certifications from time to time, and customer’s failure to provide or maintain any of the foregoing shall constitute a material breach of this agreement. SaavnCab reserves the right to independently verify customer’s and/or any Driver’s documentation from time to time to time in any way SaavnCab deems appropriate in its reasonable discretion.


6. Payment policy and Fare Adjustment
By agreeing to this agreement, Vendor agrees to our pricing policy and payment policy as given below.

SaavnCab reserves the right to change its fare/pricing policy from time to time. In particular, SaavnCab may at its sole discretion introduce new services and modify some or all of the existing services offered on SaavnCab platform. In such an event SaavnCab reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. All payments for the shall be compulsorily in Indian Rupees acceptable in the Republic of India.

Vendors will get the prices for each individual instance of transport service request on SaavnCab mobile app. Vendor reserves the right to accept the request or not. Vendor is responsible for getting the payment from customer at completion of the service request i.e. at end of the journey.

SaavnCab reserves the right to (i) make adjustments in the Fare for certain cases of giving inappropriate transportation services which causes loss to the User or to the SaavnCab for instance Drivers taking long routes, the Vehicle is not as per the standards, Driver not following proper instructions provided to him, inordinate delay in providing the services. (ii) cancel the Fare for a particular instance of transportation services (e.g., A User is charged for transportation services that were not provided or in the event of a User complaint, fraud, etc.) SaavnCab’s decision to reduce or cancel the fare in any such manner shall be exercised in a reasonable manner.

Vendors need to maintain non-refundble minimum balance, as defined by SaavnCab, in their account to get business from SaavnCab

SaavnCab reserves the right to charge a penalty of 0-20% of total fare amount to Vendor in case of cancellation or delay in providing the transportation services after accepting a booking.

SaavnCab reserves the right to define and charge penalties for inappropriate services provided by the Vendor and SaavnCab’s decision in determining inappropriate services shall be final and binding on the Vendor, Driver and/or User. The set of inappropriate service actions and the corresponding penalties will be communicated to Vendors through email or sms or SaavnCab's mobile app notification. SaavnCab will do due diligence to ensure the occurrence of inappropriate service. SaavnCab reserves the right to take the final decision on this and to update the inappropriate service actions and penalties from time to time.

7. Membership
SaavnCab reserves the right to offer memberships to Vendor at any price. All fees for membership are payable in advance of the provision of the service and are nonrefundable.

SaavnCab DOES NOT GUARANTEE any minimum number of taxi bookings, increase in leads or any sales as a result of your purchase of membership. It's just provision for a better chance of accepting taxi bookings for a member Vendor compared to a non-member Vendor.

SaavnCab reserves the right to add, remove, update or modify features of memberships or define various types of memberships and to modify the website(s), without notification to you.

You will receive the membership for the period of time identified at the time of purchase. SaavnCab reserves the right to terminate the membership at any time and refund you for fees for the remaining period of membership.

8. Taxes
The Vendor acknowledges and agrees that it is required to: (a) complete all tax registration obligations and calculate and remit all tax liabilities related to the provision of transportation services as required by applicable law; and (b) provide SaavnCab with all relevant tax information (including a valid GST number belonging to Vendor and/or any Driver by applicable law). Vendor further acknowledges and agrees that Vendor and each of its Drivers are responsible for taxes on their own income arising from the performance of transportation services. Notwithstanding anything to the contrary in this agreement, SaavnCab may in its reasonable discretion based on applicable tax and regulatory considerations, collect and remit taxes resulting from Vendor's and/or any Driver's provision of transportation services and/or provide any of the relevant tax information pertaining to the vendor directly to the applicable government tax authorities on Vendor's and/or the applicable Driver's behalf or otherwise.

9. Intellectual Property
The SaavnCab services, SaavnCab logo, SaavnCab website, SaavnCab mobile application and SaavnCab data, including all other intellectual property rights therein, and the SaavnCab devices are and shall remain the property of SaavnCab. Neither this agreement nor Vendors's use of the SaavnCab services, its Various applications or SaavnCab Data, conveys or grants to Vendor any rights: (a) in or related to the SaavnCab services, its various applications or SaavnCab Data, except for the limited license granted as above; or (b) to use or reference in any manner SaavnCab’s company names, logos, product and service names, trademarks, service marks or other indicia of ownership. Additionally, Vendor acknowledges SaavnCab rights in its SaavnCab family of trademarks and names, including SaavnCab, alone and in combination with other letters, punctuation, words, symbols and/or designs. Vendor agrees it will not, and it will ensure that its Drivers do not, try to register or otherwise claim ownership in any of the SaavnCab marks and names, alone or in combination with other letters, punctuation, words, symbols and/or designs, or in any confusingly similar mark or name. Vendor and/or Driver shall not (i) reproduce, modify or prepare derivative works of applications of SaavnCab; (ii) decompile, reverse engineer or dissemble the services of SaavnCab; except as may be expressly permitted by SaavnCab.



10. Term
This agreement shall commence of the date that the agreement is executed by customer (electronically or otherwise) and shall continue until terminated as set forth herein.

11. Termination
Either party may terminate this agreement: (a) without cause at any time upon seven (7) days prior notice to the other party; (b) immediately, without notice, for the other party's material breach of this agreement; or (c) immediately, without notice, in the event of the insolvency or bankruptcy of the other party, or upon the other party's filing or submission of request for suspension of payment (or similar action or event) against the terminating party. In addition, SaavnCab may terminate this agreement or deactivate customer or a particular Driver immediately, without notice, with respect to Vendor and/or any Driver in the event Vendor and/or any Driver, as applicable, no longer qualifies, under applicable law or the standards and policies of SaavnCab, to provide transportation services or to operate the Vehicle, or as otherwise set forth in this agreement.

12. Jurisdiction
The terms shall be construed in accordance with Indian law and the parties hereby submit to the exclusive jurisdiction of the courts of Delhi, India to settle any disputes which may arise in connection with the terms of this agreement.

13. Disclaimer, Limitation of Liability and Indemnity
The services, content, and any third party content are provided by saavncab on an “as is” basis and “as available” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, saavncab makes no warranty that (I) the website or the services will meet your requirements or your use of the website or the services will be uninterrupted, timely, secure, or error-free; (ii) the results that may be obtained from the use of the website or services will be effective, accurate or reliable; (iii) the quality of the website or services will meet your expectations, or that (iv) any errors or defects in the website or services will be corrected. No advice or information, whether oral or written, obtained by you from saavncab or through the website/content or from use of the services shall create any warranty not expressly stated in this agreement.

Saavncab shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, whether based on contract, tort, negligence, strict liability or otherwise, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, even if saavncab has been advised of the possibility of such damages. Saavncab shall not be liable for any damages, liability, or losses arising out of: (I) your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any third party, even if saavncab has been advised of the possibility of such damages. Saavncab shall not be liable for delay or failure in performance of services by any third party or organization. In no event shall saavncab’s total liability to you in connection with the services for all damages, losses and causes of action exceed rupees 100 (inr 100).

You agree to indemnify, defend and hold saavncab harmless, including its directors, employees, and agents from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by saavncab that arise out of, result from, or maybe payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to this agreement or privacy policy. The indemnities shall survive beyond the period of your usage of the website or saavncab services.